Interactive Consumer Complaint Form

The Governor’s Office of Consumer Affairs (OCA) is the consumer protection agency for the State of Georgia.  As such, we represent the State of Georgia rather than any individual, and our goal is to stop illegal practices and make the marketplace safer for all consumers.

We encourage you to use this online form to send us information about suspected illegal business practices.  This helps us identify frauds and scams and determine our enforcement priorities.  You are submitting this information to alert OCA about a practice you feel is illegal, deceptive or unfair.  The more reports we receive, the more clearly the practice may be revealed.  Numerous complaints may indicate a pattern of misconduct, allowing us to take action.

Click here for complaints under Georgia’s Lemon Law.  A different form is required.

For all other topics, please read the statements below.  When submitting your complaint, you will be asked to “sign” this form electronically at the bottom to attest that you understand and agree to all of the following:

  • OCA protects consumers by stopping false, misleading, deceptive or unfair acts and practices that occur in consumer transactions.  A "consumer transaction" usually involves goods or services that you buy or lease for your personal use or the use of your family or household.  Excluded from this definition are most transactions between two businesses, or for investment or profit.  Also not under OCA purview are functions where other state, federal or local agencies have primary jurisdiction, such as insurance, banking, professional licensing, real estate, landlord/tenant, the justice system, environmental issues, health program administration and social services (to name just a few).
  • OCA reviews the information you submit through this electronic form and may use your experience to prove violations of Georgia law.  Note, however, that our office is not promising or representing that we will take action.

  • OCA cannot give you legal advice.  If you need any kind of personal legal assistance, you must turn to another source such as a private attorney, small claims court, or a legal aid society or other organization.

  • You will receive an acknowledgment message after you submit this form.  You will receive no other response from OCA, unless we elect to pursue this issue on behalf of the larger consuming public or need to contact you for more details or copies of pertinent documents.
  • All information our office receives, including this completed form, will become part of our permanent public records, which are subject to Georgia's Open Records Act.  In some cases it may also be shared with the relevant business or regulatory agency.  Therefore, do not include sensitive information such as account numbers or Social Security numbers.

We are very grateful for the information you are providing today.  We remind you again that any action we may bring will be in the public interest for the benefit of all consumers.

[*Denotes required field]

Consumer Name
* Prefix
(Ms., Mr. etc.) 		* First

 		Middle

 		* Last

 		Suffix
(Jr., Sr. etc.)
  * Home Address
* City * State * Zip -
Home Phone
Work Phone
Cell Phone
* E-mail
* Category
Specifics
about
your
complaint

* What is the name of the business you are reporting? If you don't know, type a question mark (?) in this field.

What is the address of the business?  If the address is a Post Office box, please provide a street address also.

What is the telephone number of the business?

What is the e-mail address of the business, if known?

In what year did the consumer transaction take place that led to the problem you are reporting?  (If more than 5 years ago, leave blank and include in your detailed explanation below.)

Select from the following list the method of initial contact between you and the business.  (For example, did you see an ad on TV?  Did you respond to an Internet listing or receive a telemarketing call?)

* What is the general nature of your complaint against this business?   Please select from this list the phrase that best describes the problem:

* Please explain your complaint briefly but with enough details to make the situation clear.  Describe any claims by the business that you feel to be deceptive, misleading or false.  Tell us about your attempts to resolve this issue and what you would consider a satisfactory solution.   (You are limited to 3,500 characters.)

If you are assisting a consumer by submitting this information on his or her behalf, list your name, address, telephone number(s) and your relationship to the consumer in the space below.  If you are the consumer listed in the top section of this form, you should skip this question.

* Please tell us how you found out about the Governor's Office of Consumer Affairs (OCA), or who referred you:

* Upon entering my name in the space below and submitting this form electronically, I agree to the conditions stated herein and certify that the information provided is true and correct: