LEMON LAW
Interactive Complaint Form

The Governor's Office of Consumer Affairs administers Georgia's Motor Vehicle Warranty Rights Act, also known as the Lemon Law.

The Lemon Law applies only to NEW motor vehicles purchased, leased or registered in Georgia since July 1, 1990.

Please answer the following questions.  We will send you the eligibilty requirements and detailed instructions for the specific steps of the Lemon Law complaint process.  The fields noted with an asterisk (*) must be completed in order to use this electronic form.  If you are unable to provide the necessary information, please call 404-656-3790.

*Name
Prefix *First Middle *Last Suffix (Jr., Sr., etc.)
  *Mailing Address
*City State *Zip -
*Home Phone
*E-mail
Your Lemon Law problem:
* Please identify the type of vehicle that is the subject of this complaint:

Manufacturer (if the manufacturer of your vehicle is not listed, please leave this field blank):

* Make:

* Model:

* Year (such as 2004):

Vehicle Identification Number (17 numbers and letters on your title, contract, bill of sale or registration certificate):

* Please describe your method of acquiring the vehicle:
New sale   Lease  

Date of purchase or lease (enter your answer in the format of mm/dd/yyyy):

Purchase or lease price as shown on your bill of sale or lease agreement (DO NOT enter a $ sign):

Mileage at delivery date:

* The vehicle was originally registered in what state?

* The vehicle is currently registered in what state? (Please select a state even if it is the same as your previous answer.)

What is the name of the dealership or business that sold or leased the vehicle to you?

* Did you receive a Motor Vehicle Warranty Rights Act statement from the seller when you purchased or leased the vehicle?
This statement explains your rights under the law.
No   Yes   I don't remember  

* Please select one of the the following areas that best describes the main problem you are having with this vehicle.
We will refer to this problem as Defect #1.

* Do you consider this a safety issue?
No   Yes  

* Please explain the symptoms of Defect #1 in detail.

If you have another problem with the vehicle, please select another of the areas to describe your second problem.
Your answer will be referred to as Defect #2.

Do you consider this a safety issue?
No   Yes  

Please explain the symptoms of Defect #2 in detail.

If we need to contact you, what is your daytime phone number?

Please tell us how you found out about the Governor's Office of Consumer Affairs:
Previous contact with office   Referral by state legislator   Media coverage of the office   Web page   Lemon law notice provided by dealer at purchase or lease   Referred by dealer   Referred by manufacturer   Referred by Better Business Bureau   Other  

*Agreement:
I understand that Georgia's Lemon Law, or the Motor Vehicle Warranty Rights Act, is a consumer self-help statute.  I further understand that the Governor's Office of Consumer Affairs administers the Lemon Law process and that, while this office may assist me through the complexities of the process, the ultimate responsibility for following the steps set forth in the statute is up to me, the consumer.  This responsbility includes submitting the motor vehicle for repair, obtaining and maintaining the documentation about repair attempts, completing forms and submitting them in a timely manner.  I understand that the Governor's Office of Consumer Affairs is not able to represent me individually in this matter.

I further understand that this complaint form, any and all documents I send your office, and any document received by your office as a result of handling my complaint are public records and subject to Georgia's Open Records Act.  I understand that this law requires nearly all public records (with the exception of personal identifying information) to be available for inspection by anyone upon request following the closure of my complaint.

I understand that upon entering my name in the space below and submitting this form electronically, I have certified that the information is true and correct: